Privacy Policy

Effective Date: July 27, 2026

Urban Flaw ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or otherwise interact with our online store.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website.

Information We Collect

When you visit our website, we may collect several types of information.

Personal Information

You may voluntarily provide personal information including:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information
Order history
Customer support communications

We only collect information necessary to process orders, provide customer service, and improve your shopping experience.

Automatically Collected Information

When you browse our website, certain information is collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Clickstream data

This information helps us understand how visitors use our website and allows us to improve its performance.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and personalize your shopping experience.

Cookies may be used to:

Remember items in your shopping cart
Keep you signed into your account
Save shopping preferences
Analyze website traffic
Measure advertising performance
Improve website functionality

Most web browsers allow you to disable cookies through browser settings. However, disabling cookies may affect certain features of the website.

How We Use Your Information

We use your information for legitimate business purposes, including:

Processing and fulfilling orders
Providing shipping updates
Responding to customer inquiries
Processing payments
Preventing fraudulent transactions
Improving our products and services
Personalizing your shopping experience
Sending order confirmations
Sending promotional emails if you have chosen to receive them
Maintaining website security
Complying with legal obligations

We do not use your information for purposes unrelated to our business without your consent.

Payment Information

Payments are processed through secure third-party payment providers.

Urban Flaw does not store complete credit card numbers or sensitive payment credentials on our servers. Payment processors use industry-standard encryption and security measures to protect financial information.

Please review the privacy policies of your payment provider for additional information regarding payment processing.

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share limited information with trusted service providers when necessary, including:

Shipping carriers
Payment processors
Fraud prevention services
Website hosting providers
Marketing service providers
Analytics providers
Customer support platforms

These providers receive only the information necessary to perform their services and are expected to protect your information.

Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send updates regarding:

New arrivals
Promotions
Seasonal sales
Product launches
Exclusive offers

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

Transactional emails relating to your orders will continue to be sent as necessary.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These measures include:

SSL encryption
Secure payment processing
Restricted access to customer information
Secure servers
Regular security monitoring
Password-protected systems

Although we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill customer orders
Maintain business records
Comply with legal requirements
Resolve disputes
Enforce agreements

When information is no longer required, we securely delete or anonymize it whenever reasonably possible.

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your information
Object to certain processing activities
Request data portability where applicable
Withdraw consent for marketing communications

To exercise these rights, contact us using the information provided below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete such information.

Parents or guardians who believe their child has submitted personal information may contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

International Visitors

Although Urban Flaw operates in the United States, visitors may access our website from other countries.

By using our website, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information is collected, request deletion of certain information, and opt out of applicable data sharing where required by law.

We will respond to verified requests in accordance with applicable legal requirements.