Shipping Policy

Effective Date: July 27, 2026

Thank you for shopping with Urban Flaw. We are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed after payment has been successfully authorized and verified.

Orders are typically processed within 1 to 3 business days. Orders placed on weekends or U.S. public holidays are processed on the next available business day.

Please note that processing time is separate from shipping time.

During periods of high demand, promotional events, or holidays, processing may take slightly longer than usual. We appreciate your patience during these times.

Shipping Destinations

Urban Flaw currently ships to customers throughout the United States. We may also offer international shipping to select countries where available.

If shipping to your location is unavailable during checkout, it means we are currently unable to deliver to that destination.

We continually evaluate our shipping network and may expand available destinations in the future.

Shipping Methods

Shipping methods are displayed during checkout based on your delivery address and available carrier services.

Available shipping options may include:

Standard Shipping
Expedited Shipping
Express Shipping (where available)

Delivery estimates shown during checkout are provided by our shipping partners and should be considered approximate rather than guaranteed.

Estimated Delivery Times

Typical delivery estimates are:

Order Processing: 1 to 3 business days
Standard Shipping: 5 to 10 business days
Expedited Shipping: 3 to 5 business days
Express Shipping: 1 to 3 business days (where available)

Actual delivery times may vary depending on:

Carrier operations
Weather conditions
Natural disasters
Public holidays
Customs inspections (for international orders)
Remote delivery locations
High shipping volumes

Urban Flaw is not responsible for shipping delays caused by events beyond our reasonable control.

Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

Delivery destination
Shipping method selected
Order size and weight
Promotional shipping offers

The total shipping cost will be displayed before payment is completed.

From time to time, we may offer free shipping promotions. These promotions may be subject to minimum purchase requirements or limited geographic availability.

Order Confirmation

After placing an order, you will receive an order confirmation email summarizing your purchase.

This email confirms that we have received your order but does not guarantee acceptance or shipment.

If we are unable to fulfill your order for any reason, we will notify you and issue a refund if payment has already been collected.

Shipment Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking updates are provided directly by the shipping carrier and may require up to 24 to 48 hours to become active after shipment.

Tracking Your Order

Customers may monitor shipment progress using the tracking number included in the shipping confirmation email.

Tracking information is maintained by the shipping carrier. While we are happy to assist with shipping questions, Urban Flaw cannot control the accuracy or frequency of carrier tracking updates.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Urban Flaw is not responsible for delays, additional shipping charges, or failed deliveries resulting from:

Incorrect addresses
Missing apartment or unit numbers
Invalid postal codes
Incomplete recipient information
Incorrect phone numbers

If you notice an error in your shipping details, please contact us immediately. We will make reasonable efforts to update your information before the order ships, but changes cannot be guaranteed once processing has begun.

Undeliverable Packages

If a package is returned to us because it was undeliverable, refused, or unclaimed, we may contact you to arrange reshipment.

Additional shipping charges may apply before the package is shipped again.

If reshipment is not requested, we may issue a refund for eligible merchandise after deducting applicable shipping and handling costs.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

Verify the shipping address.
Check with household members or neighbors.
Look around your delivery location.
Contact the shipping carrier for additional information.

If the package still cannot be located, please contact us.

Although we will make reasonable efforts to assist with carrier investigations, Urban Flaw cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the damaged item
Photos of the shipping packaging
A brief explanation of the issue

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable remedy.

Partial Shipments

In some situations, items from the same order may ship separately due to:

Inventory availability
Warehouse locations
Product size
Packaging requirements

You will not be charged additional shipping fees solely because your order is shipped in multiple packages, unless you specifically requested separate shipments.

International Orders

For international shipments, customers are responsible for any customs duties, taxes, import fees, brokerage charges, or other government-imposed costs.

Customs processing times vary by country and may delay delivery.

Urban Flaw is not responsible for delays caused by customs authorities or import procedures.

Force Majeure

Urban Flaw shall not be liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to: