Refund Policy
Effective Date: July 27, 2026
Thank you for shopping with Urban Flaw. We strive to provide fashionable, high quality women's clothing and an enjoyable shopping experience. If you are not completely satisfied with your purchase, this Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted.
By placing an order through our website, you acknowledge that you have read and agreed to this Refund Policy.
Return Eligibility
We offer a 7-day return window beginning on the date your order is marked as delivered by the shipping carrier.
To qualify for a return, all of the following conditions must be met:
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The return request is submitted within 7 days of delivery.
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The item is unworn and unused.
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The item has not been washed or altered.
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All original tags remain attached.
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The item is returned in its original packaging whenever possible.
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The item is free from stains, odors, makeup, perfume, pet hair, or other signs of wear.
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Proof of purchase or the original order number is provided.
Items that do not meet these conditions may be refused and returned to the customer.
Non-Returnable Items
For hygiene, safety, and quality reasons, certain products cannot be returned unless they arrive damaged or defective.
These may include:
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Bodysuits
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Lingerie
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Swimwear without hygiene liners
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Undergarments
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Socks
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Earrings and certain jewelry
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Hair accessories
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Gift cards
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Final sale items
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Clearance merchandise
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Promotional giveaway items
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Personalized or customized products
Any item specifically marked as Final Sale is not eligible for return or refund.
How to Request a Return
To begin a return, please contact our customer support team by emailing:
Please include:
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Your full name
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Order number
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Email used for the purchase
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Item(s) you wish to return
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Reason for the return
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Photos if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if your request is approved.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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Clear photographs of the item
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Images of the shipping package
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A brief description of the issue
Once verified, we may offer one of the following remedies:
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A replacement item
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A full refund
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A partial refund
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Store credit, where appropriate
Urban Flaw reserves the right to determine the appropriate resolution based on the circumstances.
Refund Process
After your returned item is received and inspected, we will notify you regarding the approval or denial of your refund.
If approved, refunds will be issued to your original payment method.
Depending on your payment provider, refunds may take 5 to 10 business days to appear on your statement.
Shipping fees, taxes, duties, and other service charges are generally non-refundable unless required by law or the return results from our error.
Exchanges
If you would like a different size or color, you may request an exchange, subject to product availability.
If the requested replacement is unavailable, we may offer:
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A refund
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Store credit
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An alternative product of similar value
Exchange requests are processed after the returned item has been received and approved.
Order Cancellations
Orders may be canceled only before they have entered processing or shipment.
Once an order has been processed or dispatched, it cannot be canceled.
If you no longer want the item after it has shipped, you may request a return after delivery, provided it meets the eligibility requirements outlined in this policy.
Return Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs.
Examples include:
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Ordering the wrong size
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Changing your mind
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Purchasing the wrong item
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No longer wanting the product
If the return is caused by our mistake, such as receiving the wrong or a defective item, Urban Flaw will cover the reasonable return shipping costs or provide a prepaid return label when available.
We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.
Refused Deliveries
If an order is refused or returned due to an incorrect or incomplete shipping address provided by the customer, any additional shipping charges or carrier fees may be deducted from the refund.
Customers are responsible for ensuring that all shipping information is accurate before placing an order.
Late or Missing Refunds
If you have not received your refund after receiving confirmation from us:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
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If the refund still has not appeared after a reasonable period, please contact our customer support team.
Fraud Prevention
To protect both our customers and our business, Urban Flaw reserves the right to refuse returns or refunds in cases involving:
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Fraudulent activity
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Excessive return patterns
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Abuse of promotional offers
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False damage claims
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Returned items that have clearly been worn or used
We may request additional verification before approving certain return requests.
International Orders
International customers may be responsible for customs duties, taxes, import fees, or brokerage charges imposed by their local authorities.
These charges are generally non-refundable.
Customers are responsible for complying with import regulations in their destination country.
Store Credit
In certain situations, Urban Flaw may offer store credit instead of a monetary refund.
Store credit may be issued when:
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Requested by the customer.
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A replacement item is unavailable.
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A promotional purchase qualifies for store credit.
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A goodwill adjustment is appropriate.
Store credit may be subject to expiration dates or promotional conditions where permitted by law.
Policy Changes
Urban Flaw reserves the right to update or modify this Refund Policy at any time.
Changes become effective immediately upon publication on our website unless otherwise stated.
We encourage customers to review this page periodically before placing an order.
Contact Us
If you have questions regarding this Refund Policy or need assistance with a return, please contact us:
Urban Flaw
Email: support@urbanflow.com
Our customer support team is committed to resolving return and refund requests promptly, fairly, and professionally.